AWS customer service

I must admit I’m a bit surprised. This morning, I tweeted about a DNS issues I was seeing on some EC2 instances (which turned out to be a Godaddy problem)
Amazon responded to my tweet by opening up a support case:
Hello,
I am sorry to hear that you are having issues with DNS Services, Can you please let us know what issues you are seeing so we can resolve this for you.
Best regards,
Amazon Web Services

I must admit, I’m surprised and impressed. Good job AWS!