One more reason I love American Express

There are many reasons I love American Express. Here’s one more. I was greeted with this email yesterday:
“At American Express, the security of your account is of the utmost importance. In an effort to protect and serve our Cardmembers, we consistently monitor accounts for possible fraudulent activity. Occasionally, we find it necessary to contact our customers to verify certain charges.
(Transaction amount and vendor name were listed)
In order to verify that these charges are legitimate, we ask that you please have your American Express Card available and call the American Express Account Security Group as soon as possible at 1-800-824-9289. Representatives are available 24 hours per day, 7 days a week to assist you.
You may also call the number on the back of your card and when prompted by our system, please enter your 15 digit American Express Card number. This will automatically transfer you to our Account Security Group.”

Being the untrusting/paranoid person that I am, I called the number on the back of my card (I rarely trust anything I get like this through email or a phone call.) I called and verified that the transaction was indeed fraudulent. They are always nothing but professional on the phone. Upon verification, they canceled the card and I should be getting a new one in the next few days. Aside from getting Cash back (I have a Blue Cash card) they’re on the lookout for the bad guys. Now, I’m curious about from where my credit card info leaked. I charge so many things to it that I’ll probably never know.

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27 thoughts on “One more reason I love American Express”

  1. This is really AE. The following came off their website:

    Contact the American Express Account Security Group at the toll-free number advised on your Fraud Alert message or at 1-800-824-9289 to verify charge activity on your account. If you are calling from outside of the United States, please call collect 336-393-1111 and ask to be transferred to the Account Security Group.

  2. not a fraud i was told i had a $700 charge from best buy i called the number on the back of my card and indeed someone had tried to charge best buy and apple this morning on my wifes card. what tipped them off was the billing address was different so amex was contacted

    they denied the charges and cancelled my wifes card and are sending another one by ups

    i have always been impressed by amex and they told me review my statements for other charges that were not ours and they will take care of them – there are none they never let any get through

    so for those who think the number is a fraud it is not — definetley call amex but i still would call the number on the back of yuor card intersting i called pressed accoutn balance and it went to a real person who turned out to be a risk person they automatically routed any calls on the account to the risk division again amex is the best credit card out there

  3. When I called the card’s phone support they knew right away there were problem activities.
    That is why these charges were not posted. I backtracked and found one bogus charge from
    the area that I traveled to so put a dispute on that charge.

    Have to call back during the day as the security folks only work 8AM -10PM EST.

    Most likely I’m getting a new card as it seems the thieves have gone bold and brazen with running charges
    in my absence in their area.

    Trust, but verify.

  4. Got a call today from 800-824-9289. This suppose to be from American Express. I don’t have an account with American Express. What gives???????

  5. This is a legitimate number. It shows on my online account webpage. I am glad they send me an email telling me my card info was probably stolen. I called the number and found out there are 9 fraud charges on my card, from pizzahut to dell computer to fedex to e move(no idea what this is). they are really help.

  6. I got these calls over the past 3 days. I called AMEX directly. They are UNAWARE of this phone # and found no security notes attached to my account. I’ve made no purchases in 6 months.

    I’m in Law Enforcement, and we see this occurring more frequently. If you call this #, there is no way for you to know, if in fact, it is an AMEX agent as many posts note on other sites, folks willing entered their 15-digit AMEX card # when prompted.

    At this point, I would not trust this 800 number, call AMEX directly.

  7. PHISHING SCAM! I called Amex because I don’t have an american express card. They verified that this is a SCAM….DO NOT tell them anything and report them to the National Fraud line.

    1. CallerID can be easily faked and the scammers are using the real number. Just don’t trust CallerID for any call you receive. If you get a call that appears to be from a company you do business with, it’s better to hang up and call them back. That way you know who you’re talking to.

  8. Scam! Be wary….I have received the calls from the phone number over the last 3 days though I don’t use an AMEX. I called the number back and they ask for my card number, I skipped that and spoke with “rep” and she asked for my social. I then hung up and went to AMEX’s website where that number is NOT published. Called the published number, provided them with my info and they informed me an old corporate card was still open but had no activity for well over a year.

    1. That number IS published here… But as I’ve mentioned before, you shouldn’t trust your callerID.
      https://www.americanexpress.com/occ/OCCSemiSecureFAQ.jsp

      “What should I do if I receive an Irregular Account Activity notification?
      Contact the American Express Account Security Group at the toll-free number advised on your Fraud Alert message or at 1-800-824-9289 to verify charge activity on your account. If you are calling from outside of the United States, please call collect 336-393-1111 and ask to be transferred to the Account Security Group.”

  9. From the horses mouth….
    Fraud Protection Center
    American Express® strives to protect your Card from fraudulent use.
    If you think you may be a victim of fraud, contact the phone number on the back of your Card or contact our Customer Service at 1-800-528-4800.

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